Frequently asked questions and answers

This page provides help with detailed information on commonly asked questions about CGI, our studio and the process in general. Feel free to chat with our team or send an email if you have additional questions.

  • First, it is best to book a free consultation to schedule a call with our client manager to go over your project. During this call, we can over the details of your project requirements and scope of work. We will then explain our workflow and process along with the files we will need from you to start the project. The Manager will then send you a quote and agree with you on price and timeline to complete the work. A 50% deposit is requirement before project starts and final balance at the end.

  • Not a problem. You can send any specific files that communicates the design or concept. If preferred, we can discuss the project files you currently have during the scheduled call. Typically, we will need basic 2D drawings, Architectural blueprints, hand sketches, mood boards or CAD files. If you don’t have either, then we can provide alternate solutions during our call.

    Ideally, the following format is preferred. CAD, PDF for 2D Drawings | 3ds Max, .obj, .rvt, .skp for 3D models

  • The cost depends on many factors. For example the project size, requirements and the service request. We can send over a general pricelist for services to your email. Just fill out the form at the bottom of this page. If you need to get a formalize exact quote for your project, we consider scheduling a free consultation or send your project details online. We will send a quote to you within 24 hours. In most cases, much less.

  • Yes, we prioritize the confidentiality of your project data and information sent to us. Our team follows strict data security protocols to ensure your information remains protected according to our Privacy policy, which also includes an NDA (Non-Disclosure Agreement). We offer standard and extended copyrights for all visuals sent to you. Also, sensitive information regarding online payments

  • Not at all! Once the project is started, your Project Manager will invite you to our exclusive user-friendly online MEMBERS PORTAL which is available on all OS (Desktop and Mobile). Here you may communicate with your project manager, upload documents, get regular updates on progress, make revisions and approve the final visuals. You will see an email notifications when projects are ready for your review and require feedback.

  • From your exclusive user-friendly online MEMBERS PORTAL which is available on all OS (Desktop and Mobile), you may will be able to communicate with the project manager. You can ask questions, leave comments and check on progress anytime.

  • At each phase before sending project updates, the project managers undergoes a quality control process to review accuracy, quality and scope before sending the client progress updates. There are 3 phases of deliverables. The first phase is a white clay draft to confirm the composition, camera angle and 3D modeling FF&E. The second phase is a color draft to confirm materials, finishes, lighting and ambiance. The final phase undergoes a thorough quality control confirming all clients feedback and meeting expectations.

  • Reliability is important to us. Typically, for 3D photorealistic rendering it could take 4-5 days to send a first draft. Based on your feedback on the first draft, it will take about 24-48 hours to send progress update. This process continues we receive your approval. Although, our turnaround time varies based on the scope, quantity of visuals and complexity of the project. We can provide you with an estimated timeline during the project assessment phase. To learn how much time your project will take exactly, please contact us and send over your project brief. The Manager will take into account all requirements and send over a schedule.

  • As much as you need! We have teams that can take up as many projects at any scale and work simultaneously on tasks. Project turnaround time and schedule shall not be affected whatsoever due to the quantity of visuals or projects. Think of us as your Archviz partner. We have your back to meet crucial deadlines.

  • No, we require a 50% deposit upfront before the project begins, then the final balance after the visuals have been approved. Images with watermarks are released once the final balance is paid.

  • The soonest we can have a final rendering is within 48- 64 hours. We will need to make adjustments to the workflow and reduce the revision round and work overtime.

  • All output are delivered 4K-5K resolution. For Still renderings, we typically provide renderings in formats as JPEG, PNG, TIFF along with resolution options suitable for printing and presentations. We can discuss suitable resolution and file formats per your requirements.


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